Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

微软MCF认证考试考什么？考试内容？

微软MCF认证考试是分科目的，现在我们要看得就是微软给出的MCF考试代码：MB-910 考试名称：Microsoft Dynamics 365 Fundamentals (CRM)的大纲，如果你通过了这科考试之后，将会获得Microsoft Dynamics 365 Fundamentals (CRM)的MCF证书

注意：由于云技术在不断发展，本大纲包含了MB-910微软MCF认证考试中进行衡量的技能。但是，MCF考试并能不确保包括这些技能的最新发展被包含在内，如想了解最新发展，请参阅相关技能的技术文档。

注意：每个技能下方列出的内容，说明我们将如何评估该技能。但是由于技术不断更新，此列表不能确保是确定的或详尽的。

注意：大多数问题都只涉及已经正式发布的功能。考试可能包含在预览阶段功能的问题（如果这些预览的功能是常用的）。

Describe Dynamics 365 Marketing (10-15%) 

  1. Identify Dynamics 365 Marketing capabilities
    • describe how to target customers by using segments and subscription lists
    • describe the lead generation and qualification process including lead scoring
    • describe customer journeys
    • describe event management features and capabilities
  2. Describe related marketing apps
    • describe the capabilities of LinkedIn Campaign Manager
    • describe the capabilities of Dynamics 365 Customer Voice 
    • describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

  1. Describe the Dynamics 365 Sales lifecycle
    • describe leads and the process for qualifying leads
    • describe the opportunity management process
    • describe the quote lifecycle
    • describe use cases for orders and invoices
    • describe processes and tools used for forecasting sales 
  2. Describe related sales apps
    • describe capabilities of Dynamics 365 Sales Insights
    • describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

  1. Describe Dynamics 365 Customer Service components
    • describe cases, queues, and entitlements
    • describe Knowledge Management
    • describe service-level agreements (SLAs)
  2. Describe related customer service apps
    • describe Omnichannel for Customer Service
    • describe Connected Customer Service
    • describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

  1. Describe the work order lifecycle
    • describe the lifecycle of a work order including work order creation
    • describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
    • describe capabilities for the Inspections feature
  2. Describe scheduling capabilities
    • describe resource management capabilities including skills, and proficiency models
    • identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians 
    • describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
  3. Describe inventory and asset management capabilities
    • describe inventory management transaction types
    • describe customer asset management and preventive maintenance processes
    • describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

  1. Identify Project Operations capabilities
    • describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
    • identify views and reports that aid a project service company in making decisions
  2. Describe project sales capabilities
    • describe the process for converting leads into projects
    • describe opportunity management and quote management for project-based and product-based quotes
    • describe use cases for project contracts
  3. Describe project planning and resource management capabilities
    • describe allocation methods, tasks, subtasks, and assignments
    • describe time and expenses entry, and entry approvals
    • describe resource skills and proficiency models
    • identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

Describe shared features (15-20%)

  1. Identify common customer engagement features
    • describe customers and activities
    • describe the product catalog
    • describe price lists, discounts, and currencies
    • describe cases
    • describe resources
  2. Describe reporting capabilities
    • describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
    • describe options for exporting data to Microsoft Excel
    • describe options for analyzing data by using Power BI
  3. Describe integration options
    • describe Microsoft Teams integration capabilities
    • describe use cases for integrating with Microsoft Excel and Microsoft Word
    • describe options for managing documents by using SharePoint Online
    • describe email integration capabilities

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